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Refund Policy

What is Brand at Outlet USA Return Policy?

All sales are final on Brand at Outlet USA. A buyer cannot return an item they purchased on Brand at Outlet USA if the item simply does not fit or they no longer want the item - as long as We accurately described the item in the listing.If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 2 days of delivery through  the web. When a case is opened, the buyer is asked to upload photos and offer details of the item. If the return is verified, we assist the buyer in returning the item and offer them a full refund.We encourage buyers to review the listing photos, description and if you have any questions, please ask us for additional details, measurements or photos. We are more than happy to provide additional information
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
After 5 days Your item Delivered,  unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 5 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@brandatoutletUSA.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@brandatoutletUSA.com and send your item to:14519 Pinewood dr. Orland park, Illinois 60467

Shipping
To return your product, you should mail your product to: 14519 Pinewood dr. Orland park, Illinois 60467


You will be responsible for paying for your own shipping costs for returning your item.